FAQs
 Orders & Processing
How long does it take to make my order?
Each item is handmade and made to order. Please allow 7–14 business days for your order to be created before it ships.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible. Once production has started, changes may not be possible.
Shipping
How long does shipping take?
Shipping times vary depending on your location and the carrier selected at checkout. You’ll receive tracking information once your order ships.
Do you offer expedited shipping?
Yes! Need it faster? We offer rush processing for an additional $20, plus $18 expedited shipping. Select the Rush Order option and select Expedited Shipping when checking out.
Rush orders are prioritized and completed faster than our standard processing time.
Please note: Rush orders are limited and may not be availability during peak or high-volume seasons.
Custom & Personalized Items
Can I customize my item?
Yes! Most items can be personalized with names, dates, or special details. Be sure to double-check your spelling before placing your order.
Because each item is handmade, slight variations may occur—this makes your piece unique!
Returns & Issues
Do you accept returns or exchanges?
Due to the custom nature of our products, all sales are final.
What if there’s a problem with my order?
If you experience any issues with your order, please contact us within 7 days of delivery, and we’ll do our best to make it right.
Contact
How can I reach you?
You can contact us through our website or email, and we’ll get back to you as soon as possible.
SHIPPING
When will my order Ship?
Orders are handmade and made to order. Please allow 7-14 business days for your item to be created before it ships.
How long does shipping take?
Shipping times vary based on your location and the carrier selected at checkout. Tracking information will be provided once your order ships.
RETURNS
What is your Exchange Policy?
Due to the custom and handmade nature of our products, all sales are final.
Can I cancel or change my order?
If you need to make a change, please contact us as soon as possible. Once your order has entered production, changes may not be possible.
What if my order has a problem?
If you experience any issues with your order, please contact us within 7 days of delivery, and we'll do our best to make it right.
ADDITONAL INFO
Can I customize my item?
Yes! Most of our items can be personalized with names, dates, or special details. Please double check all spelling before placing your order.
Do offer gift options?
Our products make perfect gifts! If you're sending directly to someone, be sure to enter their shipping address at checkout.
Can I rush my order?
Yes! We offer rush processing for an additional $20 fee, plus $18 expedited shipping.
Rush orders are prioritized and completed faster than our standard 7-14 business day processing time.
If you need your order quickly, please select the appropriate options at checkout.
Please note: Rush orders may not be available during high-volume or peak seasons. Due to the customization of products not all items are eligible for rush orders.
STILL HAVE QUESTIONS?
Send us an email so we can help!